Personal Sentiments of A New Nurse
Yesterday was a very challenging day. For one, it’s my first time to go on a straight 16-hour duty on a such a busy ward like my new ward. I’ve only been there for a week. Another is, it’s my first time to encounter a mother of a 2-year-old patient burst out her anger with regards to our new memo: Nurses should remind the relatives to settle their accounts/make deposits to the Billing Section when their account is already is closed. Nurses are no longer allowed to give prescriptions directly to the relatives but we can still make prescriptions and send it over to the hospital’s Pharmacy then instruct the relative to claim the items there. It is to make sure that all drugs come from our hospital itself.
I love my instution, especially that it is my Alma Mater but loving doesn’t mean you have to agree all the time with the memos. I think nurses should also learn how to speak up especially that we are the ones absorbing hurtful words from unsatisfied clients. The sad reality is if they don’t get to settle their accounts or they don’t have enough cash as of the moment to pay for even 2 out of 5 drugs prescribed, we can’t really do something more. Some sarcastically say that it’s easy to say and endorse that certain medications are not done due to a closed account/insufficiency of funds. In our ward, the clients pay for services. It’s not a charity ward so moreover, they demand more quality care. But when nurses can’t do anything more because they can’t settle their accounts, who won’t get angry? The sad thing is, the nurses are the frontliners. Our client yesterday wanted to be out of our hospital’s service because of this memo.
1. Nurses can not control Billing policies. We are there to remind.
2. Nurses get hurt when they can’t do anything more because the client couldn’t pay. We are supposed to help ensure health, that’s really our job, but what if we can’t really do anything more? Do you expect nurses with little salaries to cover/pay for whatever materials the client who can’t pay may need?
3. I challenge anyone who dares to literally shout at nurses to think about this: Is it really the nurses’ fault that she deserves to be shouted at?
That client needs more materials. And then a Senior Intern comes and tells you to explain to the mother the importance of having a new line. When a nurse did her part like I did, can other members of the healthcare team do the same please? The nurse was emotionally-attacked already for doing her job. We are supposed to be a team. How could anyone rely to nurses about such when behind our back, most doctors would comment that we are just nurses?
I realized that being a nurse has a lot of different challenges. I thought my Senior nurses are just exaggerating but the sad reality hit me. Did you know that I was supposed to write an Incidental Report for following the memo because the mother complained to the Management about the rules? I’m glad and very thankful she did. It should be a wake up call. I think the resolution here is to make sure everything is explained upon admission and don’t just rely on nurses to do everything. Nurses will always be the frontliners because they are the ones with the patient. It is our responsibility to explain to them too, but are we the only ones with this responsibility? I really hope the Management will look more into this and dwell. I strongly believe it’s unfair that clients burst harsh words to innocent nurses.
Nurses, are we satisfied with this? Do we even voice out our opinions to the Management people who can help or do we just “gossip” about this and pretend that everything is okay? Should we not stand for what we believe is right? Or this is yet another sad reality that I will realize: that nurses do voice out opinions, stand for what they believe is right, try to make a change, but no one seems to hear them? I hope not. We are supposed to be a healthcare team. Would you let this continuously happen to a team member?





